Federal Employment Office
With almost 100 000 employees, the Federal Employment Office (Bundesagentur für Arbeit - BA) is one of the largest authorities in Germany. It is not only responsible for labor exchange activities, for employment promotion and for issuing wage replacement benefits, but also for granting payments to families. The payment process for the “Family Allowance” comprises a decentralized dialog process in the agencies and a centralized batch process in Nuremberg. The family allowance offices record the data necessary for determining the family allowance, and ensure the regular monthly payment thereof to approx. 9 million recipients for over 15 million children. Each year, almost 30 billion € are paid out in over 100 million payment transactions. In the KIWI project (Kindergeld-Windows-Implementierung = Family Allowance Windows Implementation), the old terminal emulation with character-based input was replaced by a user-friendly program with a graphical user interface.