Technical Support Engineer (m/f)
Now Pittsburgh or Erlangen locations
As part of our product team, you work closely with our customers and with the internal product development and consulting departments.
You task is to resolve technical matters for customers via telephone, email or even on site. In the process, you analyze product and configuration defects, investigate unknown causes of faults, control their rectification, and supervise necessary changes. What’s more, you provide support for installations at the customer’s site and when configuring interfaces to other tools.
The creation of operational and service concepts, product documentation, scripts for automating processes and software licenses and their management round off your field of responsibility, as well as implementing administration training courses.
You impress us as a curious team player with pronounced communication skills and training relating to IT, ideally as a qualified IT specialist or management assistant in informatics. You have already gained experience in the field of technical support and you are familiar with the programming language Java as well as the languages XML/HTML. SQL knowledge and experience with MySQL/Oracle are an advantage for this position.
You are keen to take on responsibility for your customers – even in the English-speaking world. In doing so, you consistently pursue your goal: rendering our support services on time and in high quality. If you also possess good didactic skills, are able to learn quickly, are service-oriented and like working with customers, you will be an excellent fit to our team.
Then please apply directly at