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Usability and User Experience: Hands-on Workshop

Categories Hands-on Workshops

General Information
2 Days

Support a positive user experience in this hands-on workshop covering theoretical basics. Can be tailored to the requirements of the learner’s organization.

Usability and a positive user experience (UX) determine the success of software products. If product development does not meet the needs of users, dissatisfaction will surface. This results in competitive disadvantages and can damage brand reputation.

Outstanding software products can only be developed through dialogue with future users and under consideration of their use cases. In this hands-on workshop, experienced trainers teach the theoretical basics of UX. Learners are able to test their new knowledge through practical exercises.


This hands-on workshop can be tailored to the requirements of the learner’s organization. After the selection of the preferred training content from the following list of offered topics, trainers will define the agenda to best address a learner’s unique needs.

User Experience 101
  • User Centered Design (UCD)
  • Definition of usability & user experience (UX)
  • Discussion of basic usability Do´s and Don´ts
  • Overview of different heuristics and usability criteria
  • Overview of possible methods for requirements analyses (e.g. interview, process or workflow analysis)
  • Overview of different development methods
Design basics
  • Ideation (concept and design)
  • Design criteria
  • Design laws
  • Methodical generation of design ideas
Explore user needs
  • Context and requirements analysis (goals and methods)
  • User needs and requirements
  • Potential user groups (personas)
  • UX Research
  • Research and interpretation (understand, record, and prioritize requirements)
  • Heuristic evaluation (expert review)
  • Evaluation and classification of usability problems
  • Analysis of previously defined action processes/use case scenarios (cognitive walkthrough)
  • Overview of prototypes
  • Prototyping tools
  • Evaluation (prototyping and testing)
Quality assurance
  • Software- and hardware-relevant ISO standards in the context of usability/UX
  • Development support
Work with your content
  • “Usability Talk”: joint ad-hoc reviews based on examples
Target audience
  • Designers
  • Developers
  • Conceptual Designers
  • Project Managers
  • Product Owners

None required.

Further information

All materials are offered digitally. Copies of any relevant standards must be provided by the learner

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Courses 2023/24
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General Terms & Conditions
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